About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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How American’s New Lounges at LAX Will Come Together This Year

Aug 08 2017

I wrote on Monday that the terminal 4 American Airlines Club at LAX will be closed for renovations for a couple of months.

They decided that leaving the club partially open during renovations wasn’t working out well and was slowing down the project. So they’re going to close it on September 5. They won’t close it, though, before the new terminal 5 club opens later this month.

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Two Stays Earns a Free Night at Wyndham When Paying With MasterPass

Aug 08 2017

Digital payment companies spend money on customer acquisition through bonuses for two basic reasons.

Customers need a reason to adopt a new technology, even if it’s easy they need to be convinced to pay attention.

Technology providers often bet that there’s a lock-in effect or path dependence, whomever gets you to pay attention first and gets you using the technology has a good shot at retaining your business out of habit.

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TSA Hit a Man in the Groin During Screening Then Argued He Shouldn’t Be Able to Sue

Aug 08 2017

Last month the US District Court for the Eastern District of Virginia (the original so-called ‘rocket docket’) ruled in Linlor v. Polson that individuals may have a private right of action for constitutional rights violations at the security checkpoint, over objections from the TSA.

As a result a man who says a TSA screener “rammed his hand” into the man’s genitals, causing the passenger to “bend over and step away in pain,” during a screening that was the result of opting out of naked imaging at Washington Dulles airport in March 2016 may seek damages based on excessive force.

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