While the Waldorf=Astoria Boca Raton Resort and Club isn’t really my personal style (I’ve never been a big fan of The Breakers, either) it certainly receives its share of plaudits and pulls high room rates in-season.
Last night the hotel reportedly kicked out a YouTube star proactively — on the fear that he would create a video prank on property — and he created a video criticizing the property for it. In under a day the video has received over 280,000 views.
Since the YouTube video went up last night over 650 one star reviews of this property have been posted to Yelp. It’s overall Yelp rating has dropped down to 1.5 stars.
Here are some of the reviews that have been posted:
Now these 600 some odd reviews don’t reflect actual stays on property however they do reflect the views that people hold of the property (even if they’re eventually removed).
I actually think that has some value, but it points to the larger issue of online reviews and star ratings: everyone’s views are equally weighted, and any given reviewer’s opinions may not match your own. You’ll always fine someone giving low marks to the Ritz-Carlton Central Park because room service breakfast there is expensive, and high marks to a Super8 because of free breakfast. That’s all well and good but may not be useful informing your decision of where to stay.
In general I find reviewer photos to be far more useful, as well as consistent themes in reviews across a longer period of time. I don’t take a hotel’s ranking as gospel, instead looking for concrete facts mentioned by several reviews (mold in the showers, broken this or that) to be useful in forming an overall picture of a property.
Credit: Boca Raton Resort and Club, a Waldorf=Astoria Resort
Reviewers haven’t hit the property on Tripadvisor, it is still listed at #5 out of 27 hotels in Boca Raton with 4 stars (and plenty of one star reviews as well). Angry YouTube commenters seem to prefer Yelp.