Willie Walsh is the CEO of IAG, parent company of British Airways, Iberia, Aer Lingus and Vueling. And here’s what he expects from customers:
He describes all the myriad cutbacks at British Airways as merely catching up to competitors in the race to the bottom and says their customers are stuck with whatever BA offers or they can go fly someone else.
Never one to mince words, he thinks that once Ryanair recovers from their flight cancellations driven by pilot shortage they’ll be a fierce competitor — so fierce he says “I’m s***ing myself”.
Historically there have been plenty of foul-mouthed airline CEOs. They didn’t usually speak so brashly, though, in financial presentations or recorded breakfast talks.