Two Passengers Kicked Off Plane After 8 Hour Delay for Complaining.. To Each Other!

Frontier Airlines, remade in the image of Spirit, has its share of bizarre policies and even stranger passengers. A monkey got loose on a flight to Las Vegas. A woman kicked at the cockpit of her flight and stripped naked.

Two passengers, Eric and Whitney Miller, were frustrated by an incredibly long flight delay on Wednesday. They were talking to each other, but a flight attendant heard the conversation and decided she felt threatened — so had them removed from the plane. They wait 8 hours to finally go, they’re annoyed, so when it’s time they’re not allowed to fly.


Copyright: zhukovsky / 123RF Stock Photo

The 70 year old man and his daughter claim they just said that the flight attendants seemed just as miserable about the delay as they felt. The airline says they were ‘shouting profanities at staff members.’ And their flight attendants don’t make mistakes,

Our Flight Attendants are customer service and safety professionals who are trained to recognize situations that may impact comfort and safety of passengers and crew onboard our aircraft.

I say it’s bad enough to fly Frontier, but Frontier delayed 8 hours would make anyone shout profanities, even though the passengers deny it. They say they didn’t realize a flight attendant was behind them listening. That’s when the altercation began,

They would lean over the back of the chair in front of us, get their face right up to here and they would simply ask, ‘Do we have a problem?'” Eric Miller said.

“It was, ‘No, do you have a problem? Do you want to be removed from the aircraft?’ We responded, ‘No.’ We didn’t know what was going on, what’s happening. Please tell us what’s happening,” Whitney Miller said.

Another passenger Jocelyn Praia Gonzalez, watching this situation unfold, writes “A stewardess felt threatened after ‘overhearing’ a conversation between this daughter and father just trying to get back after we all sat for a 9 hour delay.” She took video of the altercation and passengers being removed.

Frontier Airlines doesn’t start with a great reputation for customer service, and that weighs on any opinion about how the altercation went down. This is the airline that kicked off a blind man in June because he’d be a liability in an emergency.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. One day, someone will have to explain to me why they think flying Spirit and Frontier is worth it, but — although the article doesn’t give this particular route — I’d certainly be willing to pay more to fly Southwest or Alaska/Virgin . . . even one of the US L3 (which I also try to avoid, though not as much as I avoid the ULCC’s!).

  2. Frontier and United seem to have very similar service levels except Frontier seems a step ahead when it comes to seat comfort.

  3. It seems to me that when you at running on an eight hour delay you need to have a little thicker skin. Safety and security is a bs reason to
    Kick them off.

  4. Good Riddance to Loud Mouth Aggressive, Agitated and Disruptive People. And I am sure They are saying. “But What did I say, what did I Do?” how about stfu or Stay Home. Idiots all around Us and I bet They Voted for Trump

  5. It is really unfortunate when you are no longer allowed to engage with someone on “wondering what” is taking so long. 8/18/17 I was on my from EWR to DFW. Connecting flight DFW to DRT. We were told there would be a slight delay due to mechanical. We did ask when, why and how long. No one knew. It was the definition of frustration.The ground crew was just as in the dark as we were. 8 hours later we were taken to a private terminal and flown on a 7 seater Sky King. It was not a good day but in the end Texas Sky made good on their promise to reimburse us for our meals and a free one way ticket for the future. Asking why and being upset is only a normal response. At least its human nature. Does it mean we rioted. No. It means as adults we are allowed to ask questions not just shut up and deal with it.In the end we all landed safely and have a great story to tell. The big airlines could learn a lesson from this regional carrier.

  6. I have never flown Feontier or Spirit, and never will, after reading these and other comments. I wonder if these airlines realize how much potential business they are losing from people like me who do not want to somehow get caight up in a situation and experience treatment like thee passengers have received.

  7. I have a hard time believe these two people were “shouting profanities” when the words he kept using over and over in the video were “loathsome” and “shameful”. Those are not words someone who feels comfortable screaming “this is bullshit” or similar would suddenly jump to.

  8. That video would tend to support Frontier’s claims. The other passengers clapped when these two were removed; no one spoke up in their defense. (Which would almost certainly happen if things had happened as they say)

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