A family flying JetBlue from New York JFK to Las Vegas for a 40th birthday on May 3 brought along a cake from Tonnie’s Minis bakery for the celebration and that cake became a flash point that led to their removal from the plane.
Another flight attendant appeared moments later to first berate her colleague — then Cameron Burke.
“She said I was being non-compliant,” Burke recalled. “I said, ‘Miss, have you been drinking?’ Because her behavior was irrational and she stormed off.”
Another airline employee approached Burke and asked him to leave the flight, along with his family. He instead refused, pulled out his cell phone and started recording.
Instead of having the passengers removed the airline offloaded the whole aircraft. The family’s tickets were refunded (apparently at least some were TrueBlue redemptions) and the “family was ordered out of the JetBlue space.”
Their checked bags, however, flew to Vegas.
JetBlue’s version of the story:
- The cake was stored in an overhead bin with safety equipment, not meant for passenger carry ons
- They “refused several requests to move the dessert”
- The passengers then “became agitated, cursed and yelled at the crew”
- And they had the audacity to ask whether the crew member had been drinking (or, in JetBlue’s words, “made false accusations about a crewmember’s fitness to fly”)
The family flew United from Newark to Las Vegas the next day. They’ve been in touch with Al Sharpton’s National Action Network and plan to sue the airline.
(HT: Ken A.)