Here’s the story of a family that tried to fly Delta a week and a half ago but was kicked off an oversold flight because they wouldn’t give up a seat they paid for so that another passenger could sit in it. Delta instructed them to treat their youngest child as a lap infant not to have them sit in a seat.
Here is a video of Delta airlines booting myself, my wife and my 2 children ages 1 and 2 off delta flight 2222 April 23 from Maui to LAX.
They oversold the flight and asked us to give up a seat we purchased for my older son that my younger son was sitting in. You will hear them lie to me numerous times to get my son out of the seat.The end result was we were all kicked off the flight. They then filled our 4 seats with 4 customers that had tickets but no seats.
They oversold the flight. When will this all stop? It was midnight in Maui and we had to get a hotel and purchase new tickets the following day.
The flight was delayed by about an hour.
The problem for Delta is this sounds like a passenger being kicked off an oversold United flight. The problem for the family is that they were doing something squirrely under standard airline rules (although it’s something that people in general might reasonably think is ok).
The family originally intended to fly with the young child as a lap infant, but they sent their 18 year old son home on an earlier flight. That way, they thought, they could just use his seat for the baby.
They boarded the flight, and the four family members took the four seats they had reserved.
The airline, though, saw only three of them as boarded. The 18 year old was a no show for the flight. And they gave the seat to another passenger.
The father says that “Delta knew he was planning to use the seat for his younger son when they boarded their return flight.”
“You’re saying you’re gonna give that away to someone else when I paid for that seat?” Brian Schear says to an airline employee. “That’s not right.”
When the family refused to move, the airline threatened them with jail — and worse.
They tried to refuse and argued with airline staff, but say they were threatened with being sent to jail.
“You have to give up the seat or you’re going to jail, your wife is going to jail and they’ll take your kids from you,” Brian Schear recalled the airline staff telling him.
They didn’t want to go to jail, so they agreed to hold the young son on a lap for the flight. The airline still kicked them off, they booked themselves a hotel room and paid “$2,000 for another flight the next day, on United.”
The family recorded video of the incident.