Nope – United’s Computer Woes Aren’t Done for the Day

United’s computer systems had difficulty sending flight plans out to planes this morning. There was no ground stop issued, just significant delays across their system. The technology problem appeared to be resolved by early afternoon, but once flights are delayed that cascades across the system for at least the remainder of the day.

This comes just two and a half weeks after United suffered an IT meltdown that did require a ground stop.

Now it seems though United planes are flying they cannot sell you a ticket.

United.com simply returns this error when you try to search for an itinerary:

Or when you try to search for an award booking:

IT is hard. And these legacy systems are complex, they don’t know where the next problem will creep up from. But these failures don’t just inconvenience customers they even prevent customers from buying tickets it’s a real problem.

At this point, United, when you’re spending IT resources to implement ‘Basic Economy’ fares that don’t allow customers to have a carry on, or to eliminate the ability to book a stopover on an award ticket, you’re doing it wrong.

Update: I can get flight searches to work using Internet Explorer, but not Google Chrome.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. “Sad to say it but IE is frequently more stable than Chrome for some things.”

    Outside of flash, what?

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