Delta to Require Flight Attendant Diversity Training and Passenger Sentenced for Demanding a Drink

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Shame on Delta if it is just now requiring recurring diversity training for all employees and especially cabin crew who deal with folks from all over the world and all walks of life. Some FAs could even make excellent diversity instructors.

    As far as being fired for allegedly stealing a sandwich, theft is theft. A company I once worked for fired an employee for stealing urinal cakes (otherwise known as Kentucky breath mints).

  2. Delta is a super racist airline and they discriminate a lot.
    I had interviewed to be a Flight Attendant there several times and because I had a very long Iranian/Persian name I was not hired despite the fact that I had just finished college with 4 fluent languages under my belt. Then I was hired by NorthWest as a Japanese language speaker Flight Attendant. I was harassed constantly because of my ethnicity and eventually fired because I reported a black woman who was stealing money from liquor sales on a multiple day trip and I was told that I had wrongfully had accused her which was not true. She stole the liquor sales for multiple days and I thought the right thing to do was to report it to the company and it backfired and I got fired!

  3. Maybe Dariush wasn’t hired and was fired because he/she is just a difficult person, the type of personality you don’t want working in an industry where passenger satisfaction is crucial to your business success. Certainly from reading the post that seems quite likely.

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