Southwest’s Award Tax Mistake and When Airlines Tweet Back

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. You have to pay $5 to download the paper about the tweets from NBER, unless of course you are a gov’t employee, member, or resident of one of a long list of developing or transition economies. some of those places on the list are pretty interesting. My favorite is SU – Soviet Union. they also have Russia, but maybe that is just to insult them.

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