Originally shared by @comz90 a woman turned up at her gate at London Stansted airport late and the boarding door was already closed — so she attacked the gate agent.
He caught the incident on video:
Now I’ve managed to get a gate agent to open a door for me after it had already closed. I haven’t often needed this, and they haven’t always been willing to do it. It’s complicated, and of course if the aircraft door is also closed it’s more complicated. But I can guarantee that attacking the gate agent is not the best way to do this.
The flight was Ryanair 15 to Athens:
I find the best approach with gate agents is also to be pleasant, to thank them, and even to commiserate with them. When they’re unhelpful it’s usually because they’re frustrated. Passengers blame them for whatever has gone wrong, though it’s rarely their fault. And if you can’t get them on your site to help, go talk to someone else who may be more amenable to assist.
Here a Swissport employee isn’t going to open the door for this late passenger. The passenger was late. No matter how frustrated, and no matter whether it was the passenger’s fault or someone else’s at the airport, it isn’t the fault of the agent. Do not assault the agent. Because your day will only get even worse.
Fortunately for her she wasn’t arrested but she was removed from the airport.