Update: Looking deeper into this and working with Aeroplan, Starwood tells me that in fact there’s no minimum transfer amount for Platinum members and they show that the transfer did go through. Developing…
Last month I wrote about a unique Starwood Platinum benefit that lets you keep airline miles from expiring. Starwood has a wide array of airline points transfer partners, and Platinum members can transfer as little as one point to most of them.
So where any activity is enough to keep a mileage account active, moving one point over is almost free.
This doesn’t work with every airline. Air France KLM’s Flying Blue points expire after 20 months without flight activity. Singapore Airlines miles expire after 3 years, and activity in an account doesn’t extend that. But it works for most.
However I moved 1 mile over to Air Canada’s Aeroplan and after more than a month it hadn’t hit my account.
Aeroplan miles expire after 12 months of inactivity. And I have nearly half a million points in my Aeroplan account. Keeping these points from expiring is a Very. Big. Deal.
So I reached out to Starwood to see what’s up, and they replied:
I reached out to my colleagues at our Flight Desk and was advised a minimum of 500 Starpoints is needed for a transfer to Aeroplan. This is why the transfer has not completed.
Starwood publishes a minimum transfer of 1 point but the points didn’t post because the minimum is 500 points. They didn’t tell me the points weren’t going to post. And the 1 point wasn’t returned to my account.
Over a month went by. Silence. The reason I made this transfer was to ensure my Aeroplan points do not expire. The misleading statement on the Starwood website, and lack of communication from Starwood when not transferring the points as promised and confirmed, could have cost me the half a million points in my Aeroplan account. There would have been little I could do about it. Fortunately I keep watch and didn’t let that happen.
I followed up again to get my 1 Starpoint back. Now I’ll either move 500 Starwood points over, or 1000 American Express points which should transfer instantly and give me peace of mind.
I’ve given it a week and Starwood’s website still says a single mile transfer for a Platinum is possible.
How should they have handled this?