A View from the Wing reader flew Chicago – Shanghai on United in first class, and graciously shared some of his photos of the new Polaris inflight product on its first day in service.
United’s first class product is virtually identical to business — the food is nearly the same, for instance, though there will generally be an extra course and first class passengers will get first choice of entrees ahead of business class passengers.
And of course since we don’t have Polaris direct aisle access seats in service yet, first class seats — while they remain in the fleet — are much more desirable.
One of the signature service elements is the drink cart. In the morning it’s bloody marys and mimosas and in the afternoon wine. You can still have any drink you want, and flight attendants are supposed to make it right away (rather than waiting until cart service is over). Passengers in focus groups have reacted positively to the concept, and it is supposed to speed up service.
And why not have a tasting? Notice the custom dish holding three glasses of white wine.
The meal certainly looks like an improvement, and remember these are the same dishes outside of the soup that are being served in United business class.
Separately, reader Joel G. shared that on his Frankfurt – Chicago flight “steak and eggs for breakfast was nice” — I agree, if there’s one thing that US airlines haven’t done well (and there are many) it’s breakfast service! Amping up beyond just eggs, sausage, and potatoes is a good start!
Though the seats remain the number one item of importance for me and it will be awhile before those roll out broadly, the soft product looks like a nice improvement.