A surviving victim of the shooting massacre in Orlando had rented a car from Enterprise and drove it to the Pulse night club.
Pulse was a crime scene, the FBI kept the scene intact including some vehicles on the scene. The man had his clothes removed and was taken to the hospital naked. So he didn’t have the key to the rental car on him.
[T]he rental car that he drove to Pulse was now costing him money because the company was charging him not only for the days he was in the hospital, but also for towing the car and replacing the keys.
“The key was in his pocket, which was cut off of him. My son was taken out of the club naked with no clothes on. She told him he had to pay for the tow and the key, so I told him don’t worry about it, I’d call her back. What was her response? That he’d still have to pay something for the key,” Weire said.
A local television station interceded and Enterprise backed down.
That’s far more tone deaf, of course, than Hertz failing to honor my car reservation that same day and telling me that they “cannot guarantee any reservation.”
Unquestionably the normal procedure is that someone renting a car pays the days the vehicle is checked out, and pays for key replacement if they do not return the key. Under the terms of the contract that’s what is supposed to happen, though I wonder whether the force majeur event changes this (I won’t offer any conclusions of Florida law).
But this was an incident ingrained in the public consciousness, and the renter was a victim. That’s not the fault of Enterprise, and they shouldn’t be disadvantaged by it any more than this victim should. However in situations like this we all give a little.
After all it was “the deadliest mass shooting by a single gunman and the deadliest incident of violence against LGBT people in U.S. history, as well the largest mass killing of LGBT people in the Western world since the Holocaust and the deadliest terrorist attack in the U.S. since the September 11 attacks in 2001.”