News and notes from around the interweb:
- Pilots think it’s time for airlines to pay up. Customers are never happy when their pilots are unhappy — a less that was ingrained in my soul 15 years ago during United’s Summer From Hell.
- How Utah played a big role in Delta’s turnaround
- 25 free Hertz points
- The Wall Street Journal covers recent hacking of hotel databases to extract guest credit card (and other) data. My own take is that I look over my online card statements regularly, and am not liable for fraudulent charges, so it’s just a pain to change cards that I auto-bill things to. Contra the Journal though I don’t frequent Marriotts and I don’t work for a hospital. Sigh.
- Most people don’t realize that when they’re buying food at the airport that it’s not the restaurant brand’s employees usually that are serving them. It’s generally a concession management company like OTG or Delaware North they’re dealing with.
Delaware North doesn’t just operate at airports, they manage national parks, and recently lost a major government contract. It turns out though that they claim to own the trademark to Yosemite National Park and argue that continuing to call it that violates their rights. The government isn’t renaming the park, but they’ve renamed much of what’s inside it, while Delaware North seeks $3.5 million. And here I just didn’t like Delaware North because I’ve always found customer service to be poor — either a function of employee selection or corporate culture.
- A wide-ranging overview of United’s troubles including some new anecdotes.
- 6 Smart Spending Hacks to Help You Rack Up Rewards Points in 2016, Liz Weiss from US News passes along my advice and that of The Points Guy and Travel Codex.