Back in September, an online chat I hosted with Hyatt Gold Passport’s Jeff Zidell broke the news that Hyatt would be bringing the ability to search for cash and points awards online “sometime during the four quarter of 2015 or first quarter of 2016.”
That functionality is now live. Via @ismaelsaifan:
They’ve also added the ability to upgrade paid stays to a Regency Club or Grand Club room using points (but not suites, that still requires a phone call).
Club upgrades are 3000 points per night, and require paying “a minimum of the Hyatt Daily Rate deluxe room (such as partial ocean view, ocean view, slope view, etc)” at resort properties and paying the Hyatt Daily Rate (“BAR”) at non-resort properties.
Club Lounge, Grand Hyatt Kuala Lumpur
Cash and Points are a Really Valuable Feature of Gold Passport
Hyatt introduced cash and points awards at the beginning of 2014 and the unique thing about them, compared to other programs, is that they’re treated fully as paid nights. Diamond members can use confirmed suite upgrades on cash and points nights, and these award nights even count towards promotional points-earning.
View from the Grand Hyatt Hong Kong
In my view cash and points awards are a really good deal for category 2 through 6 properties, and make sense if you need stay credit for category 1 and 7 properties as well.
Putting cash and points online is a big deal, because nothing is as frustrating as actually calling and learning that what you were calling about is impossible.
Here’s how hotels decide whether to make cash and points awards available. While standard reward nights are supposed to be always available if there is inventory for a standard room at the Hyatt Daily Rate (“BAR”), cash and points are capacity controlled at the discretion of the property. Hotels are well-compensated for these nights, but if occupancy exceeds 95% they do not get their full average daily rate like they do for full awards.