I received an email from Citibank asking me to update my financial information they have on file. My first thought was ruh roh this is like an American Express Financial Review.
But they weren’t shutting down my ability to charge to the card pending provision of documentation. They weren’t even telling me there are any consequences for not providing them the information.
I logged in and the website asked for my income and the amount of my mortgage payment. I gave them the information, wanting to stay in Citi’s good graces (and the answers are consistent with what I told them when I applied for the card, and sufficient to support the credit line they have extended me). I figured there was little downside.
They immediately accepted the information, and that was the end of that. The income hasn’t changed in an order of magnitude way so I don’t expect much to change, they would normally use the information and compare it to the credit they’ve extended as they consider whether to raise or lower my credit line.
Citibank has been known to occasionally request more intrusive information like proof of social security number, address, or even to request a transcript of your tax return (now we’re getting into ‘financial review’ territory) but that wasn’t the case here.
Instead it was a relatively harmless email — at least since the information I gave them was consistent with what I had told them before. And – conveniently – they even listed what I had previously given them as my income and monthly payment and allowed me to say nothing had changed or change the figure.
All done in under 30 seconds.