News and notes from around the interweb:
- On duty air traffic controller found passed out in his bathrobe and “house shoes” He was discovered after a pilot couldn’t reach the tower to get takeoff clearance.
- It’s a good thing it’s easy to replace seat cushions on an airplane.
- This letter to the editor is going viral inside the airline industry. I suspect it won’t matter.
…No amount of U.S. state or federal aid could ever cure the current apathy, which borders on abuse, exhibited by all of the major airlines’ personnel toward their long-suffering American-domiciled travelers. Customer service doesn’t cost money; it is a conscious commitment and an adherence to an ideology. Message to the U.S. airlines: Stop whining and start serving your customers.
- This month’s Rolling Stone feature on One Mile at a Time‘s Ben Schlappig is finally online. Congratulations, Ben! This is really awesome to see, great recognition. Sadly he didn’t make the cover, he was bumped by Kim Kardashian. And I’m honored to make a couple of brief appearances in, and humbled by a great quote which will definitely go in the bio…
- The high fees for cancelling tickets. Pointed out lower chain fees for Southwest, JetBlue, and Alaska Airlines and advised,
“Award travel is frequently less expensive,” for changing tickets, Gary Leff, travel blogger behind View from the Wing, said in an email. “For instance, American Airlines charges $150 for the first passenger and $25 each additional passenger on the same reservation – not $200, and not $150 apiece. Date changes with their awards are free as long as the ticket stays otherwise the same.”
- Air Madagascar’s strike ends. The airline has been mostly grounded for a month.