Review: Park Hyatt Sydney Opera Deluxe Room

I stayed at the Park Hyatt Sydney back over Thanksgiving, having reserved the hotel before it went up to category 7. I had a decidedly mixed stay, largely colored by an insistence that if I wanted an Opera View room upgrade (not even an Opera Deluxe, let alone a suite) I would have to pay a $100 per night upcharge as a Gold Passport Diamond member.

That was all sorted at the end of the stay, and I was happy to return and give the hotel another shot. I was in Sydney for my cousin’s wedding, and the location of the hotel is actually perfect for me since it’s right by the ferries that take me out to the suburbs where they live.

Previous installments:

  1. Introduction: Virgin Australia and Delta Business Class, the Great Barrier Reef and Sydney
  2. Concourse Hotel LAX, a Hyatt affiliate
  3. Virgin Australia Check-in and Star Alliance Business Class Lounge
  4. Virgin Australia Business Class, Los Angeles – Brisbane
  5. Virgin Australia Brisbane Lounge and Business Class, Brisbane – Cairns
  6. Sheraton Mirage Port Douglas
  7. Virgin Australia Lounge, Cairns and Business Class, Cairns – Sydney

I paid 30,000 points per night for this stay, the full category 7 rate, but fortunately was able to benefit from Hyatt’s 20% rebate on award redemptions for Hyatt Visa cardholders that corresponded to this stay.

At 24,000 points the hotel is a pretty good value. It’s a nice property, often regarded as best in Sydney, but largely it’s the most expensive — more expensive than the Four Seasons by a wide margin — and what you’re paying for is the location.

In a lot of ways it’s a funny location, because it’s not really convenient for walking to business meetings. Down on the harbor though this hotel has unrivaled views of the water looking out at the Sydney Opera House. You’re paying for the view, and layered on top it’s a nice hotel.

On this stay I didn’t have any repeat of the check-in drama from my previous visit. Instead, this time I pulled up to the hotel and began check-in at the desk, and then was escorted up to the room. Without any argument I received an upgrade as a Diamond member to a Harbor Deluxe room — the hotel doesn’t have many suites and Diamonds can’t even confirm upgrades to those, but the Harbor Deluxe rooms are large and have truly stunning views.

The bedroom had a seating area that was made separate by the placement of the furnishings.

There was plenty of closet space, and the room was stocked with coffee and tea accoutrements and a minibar. Bottled water is provided complimentary.

The bathroom was large and modern. The funny thing is the only thing I didn’t like about this bathroom as much as the one in my smaller room on my last stay is that the other room had a little pass-through between the toilet room and the rest of the bathroom and the plant was in that room. It’s a funny little thing, but the bright green plant seen from both sides was actually nice, distinctive, memorable and it was noticeably absent this time as a result. Instead, the plant was ‘just’ in the bathroom.

I like having multiple sinks. I’m not sure I need multiple sinks and a sink in the toilet room.

I’ve never quite figured out the pieces of art in the room that are also similar in the hallways of the hotel.

The room had a small walk-out balcony. It was furnished but without a lot of room to spare.

Here was the view directly ahead from the balcony:

Breakfast at the hotel is impressive, you get the full buffet plus you can order off of the menu complimentary. They have you sign a check at the end of the meal which shows the cost taken off. Each day I ordered an entree, and I even ordered a side, plus unlimited flat whites made with extra ristretto, in addition to having some pastries and fruit and smoked salmon from the buffet.

Menu: (click to enlarge)

One thing that was different on this trip is that the buffet had no hot food area, like there had been on my previous stay. Instead those stations were replaced by a dining table and chairs.

Still, the buffet is more than ample.

As on my last stay service at breakfast was hit-or-miss. There were some days they were spot on, and other days it was difficult to get anyone’s attention to bring by more coffee, and it didn’t really seem to coincide with the days they were busy or slow.

My last stay detailed more of the hotel’s facilities like the workout room and pool. This time I really was just in the hotel for sleeping and breakfast, as a respite from the activities surrounding my cousin’s wedding. It was a lovely stay, made all the more wonderful by the room upgrade. In fact, it’s amazing how being made to feel unwelcome at check-in on the previous stay colored that experience, and I came away from the hotel this time with a much more positive view.

No doubt I’ll return because I do have family in Sydney and if I want to stay downtown while visiting them in the suburbs the location by the ferry is quite perfect for me. I have plenty of Hyatt points, but the hotel is nonetheless quite pricey now at 30,000 points per night and it’s unlikely I’ll be lucky enough next time to benefit from a 20% redemption rebate opportunity.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. “Hey, you gonna eat all four of those fries?”

    I’m glad that your elite breakfasts are comped. To the rest of us commoners, the price/value may be a bit much. This directed not at all to you, but the hotel. I get the whole “captive audience” thing, but still…

  2. @colleen – it’s not cheap but doesn’t seem horribly out of line for a business hotel in a major, very expensive city. The buffet is at $45 AUD or $34.50 and it comes with an entree off the menu. So I mean it’s not Waffle House, but you can do a lot worse at a Sunday brunch in NY/DC/SF.

    And at least it’s good-looking, restaurant-quality food. What gets me is when I’m staying at bad US Hiltons and people are paying $25 downstairs for the exact same slop they put out in the exec lounge.

  3. While it is a nice hotel, the location is quite isolated under the bridge. I’d rather stay at the Intercon, or the Marriott or any other number of hotels that are within 5 minutes walk of Circular Quay, plus you don;t have to worry about if a large cruise ship is docked.

  4. Gary – Love this hotel. However, my favorite thing about this hotel is the rooftop pool with an unobstructed big view of the harbor, opera house, bridge and points afar… stunning for a nighttime dip.

    And, I found the service exceptional – went to a restaurant and forgot very expenisive wine in the room – they got the wine and sent it to the restaurant in a cab – which they paid for. The restaurant was Tetsuya’s – which didn’t hurt 😉

  5. @Elizabeth Houck loved Tetsuya’s, had such a special meal there years ago, and of course very much enjoy his restaurant at the Marina Bay Sands in Singapore. Of course there was his restaurant in Rozelle before all of that!!

  6. In Sydney now burning Club Carlson points and very pleased with the hotel
    about 8 minutes from ferry area. Did the Bridge Climb, looked down on the PH. Wondered about construction noise. But not a diamond, so don’t think I would have had an amazing view. Consolation prize, the rad blu is closer for walking to some other attractions.

  7. Just had a two-night stay at the PH Sydney. The hot food station was in fact by the wine fridge area. No idea why the hot food station wasn’t there for your stay. Might have been a one-off thing, or maybe they reverted back to having one after complaints. Great hotel, very pleased, had a similar room to yours as a Diamond member. Look forward to my next visit.

  8. Great review! Any tips for how to get an opera-view room? I’m staying there in January on points and will have Platinum through the Chase card but not Diamond. Thanks!

  9. @JDH my guess is it may be a buy up for you, perhaps $100 a night if available at checkin, you could email the hotel in advance if you’re interested in confirming a buy up

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