I needed an LAX airport hotel, and decided that instead of going back to the Hyatt Place in El Segundo (which I much like, though shuttle reservations are needed) or the full service Sheraton LAX (generally the best LAX airport hotel, ‘in the land of the blind the one-eyed man is king’), I’d check out the Concourse Hotel.
This used to be the Radisson, but Hyatt has taken over and is in the process of renovating.
The rate was $109, which I thought was reasonable, and it would give me a chance to try something new.
An airport hotel needs to be able to reliably get you to the airport, and this was reputed to have the best, most frequent shuttle.
LAX is a nightmare to drive around and through, that slows down shuttles, although I still lay fault with hotels and other shuttle providers over frequency and capacity. They often don’t run enough shuttles, and shuttles that aren’t big enough will tend to skip the rest of their runs if they fill up.
They claim the shuttle will pick you up every 10 minutes. That’s much better than competitors. Indeed, I waited less than 5 minutes for one to arrive.
The hotel shares the shuttle with the parking structure next door. We rode the shuttle to the parking garage, it let out everyone else who was heading to pick up their cars. I waited for the ‘next stop’ (the hotel) but the driver told us to get out and walk. The entrance to the hotel is directly across from the parking garage, it wasn’t a 2 minute walk so this was more than fine. When I mentioned it to the hotel though they were aghast, the shuttle is supposed to drop you off directly in front of the hotel.
Here’s the garage exit:
And the hotel’s entrance.
So we walked straight into the hotel.
Check-in was a breeze. There’s no lounge at the property, so I was told about Diamond breakfast in the restaurant. I didn’t receive an upgrade of any kind, but was happy to have a room facing airport operations.
Some of the hallways are drab, others are (a little bit) nicer, even on the same floor.
Although they could certainly be better-maintained.
The room itself was fairly non-descript.
There was a single bottle of complimentary water, and a coffee maker.
That sat on top of an empty refrigerator.
It has a basic bathroom, which was fine.
However, the condition of the room isn’t up to advertised standards. I’d say it’s poor even for a US Radisson (which is inherently inconsistent).
The carpet in the room was fraying and bubbling up.
The wallpaper was bubbling and peeling.
The paint around the windows was in pretty poor shape.
The toilet seat wasn’t on straight.
Here’s the room service menu, reasonably priced for what it is. (Click to enlarge)
When we arrived the room was quite hot, though it cooled down.
Time to head back to the airport, the shuttle arrived quickly — though it was yellow rather than the signature purple.
During this stay the Sheraton was $10 more expensive. At that price point, I’d pick the Sheraton in a heartbeat (as lackluster a property as that is).
I didn’t check out the rest of the hotel’s facilities, and didn’t avail myself of the complimentary breakfast. I was anxious to be on my way!
Once the Concourse Hotel completes renovations, though, I’ll check it out again — because a decent room coupled with the hotel’s proximity and prompt shuttle would make it easily the choice at LAX.