Tell Me What You Want to Know, and I Will Try to Answer You

Here’s your chance. I will my best to cover your questions. Please leave requests in the comments section.

As my boss once wrote making a similar request on his blog, “The only promise is that of weak monotonicity, namely that your mention won’t lower the chance of the topic being covered.”

In other words, I won’t promise to cover everything, though I’ll read and ponder everything that’s written here in the comments.

It may take me awhile to work through, goodness knows there are things I’m behind on (trip reports, cough, trip reports…).

But I’d love to hear from you!

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. You’ve gotten many comments about the new RSS / email digest format, “clickbait” headlines, etc. I might have missed it, but I haven’t seen you respond directly yet.

    Please do. It’s clear that your regular readers don’t like the recent changes. We might understand if you offer an explanation — i.e., “this makes me a lot more money” or “I strive to emulate BuzzFeed” — but the silence is deafening.

    Respectfully, I’m on the verge of unsubscribing because the changes bug me that much. As does your silence (again, unless I’ve missed a reply) on the matter despite many many comments about it.

    I think you owe your readers a response. You’ve replied on matters far less weighty.

  2. With sub $2500 us-Europe flights on Aer Lingus in biz this summer – i have actually put a crowbar in my wallet and have purchased flights.

    Where should I deposit the Aer lingus butt in seat miles?

  3. Hi Gary, I finally tried using the ANA site (I had become a member in order to do so) to find Star alliance business class awards for SFO to Rome or possibly another location in Europe. This was on Sunday, April 12. Of course, I got nowhere with it. I was not the only one as was evident from the April 13 “view from the wing” blog which appeared in my email. What, oh what shall I do? United, as we all know does not display all the available Star alliance awards. Please help!

  4. Hi Gary,

    Could you explain the ticketing? Class Y, E…? Is a standard? Does it depend on the airline? How does it relate to upgrades? How do airlines classify a seat like class E, for example? How can you know what you are buying?

    Thanks!

  5. I want to book Isb/Lon on Saudia airlines using Delta miles. Every time I call Delta they tell me nothing is available on any date. How can I book this award travel?

  6. Asked this question on Flyertalk, but need an answer so I am taking this opportunity to ask you! Here goes:

    I just tried to close my United Explorer and tried to move the rest of my credit line over to my Freedom. I have a $2000 credit line and there is a balance of $95 for the AF which posted. The rep said they can only transfer $905 because I have a balance of $95 for the AF and I have to leave $1000. Is this true? If yes, what is the reasoning behind it?

    Also, is it still the case that since the United Explorer is a co-branded card, it is still possible to be transferred over to loyalty services? The rep so that was no longer possible.

    Thanks in advance.

  7. I want to know when you’re going to fix this truncated RSS issue from the website redesign that’s bumming everyone out.

  8. are class action lawsuits possible against travel providers who do not honor their contracts and terms and conditions, even if the contract specifies that any disputes must be settled through arbitration or sometimes individual legal action in their home country ?

    Has there been a recent somewhat successful class action lawsuit against a travel provider in the last five years?

    For disputes with online travel agencies, what remedies exist other than shaming or sharing in social media and blogs (not to mention ignored complains to their customer service)?

    Thank you

  9. Feel like I got hosed by AA today. Bought a ticket last night and selected 8F as I am platinum. Got to airport to drop a bag off and got handed a paper ticket with no seat assignment and I asked about it and was told it was bc I was on standby and I thought it odd. After getting through security I went to see what my app was saying and it said 21B and my eyes shot open. No one was at the podium yet so I called AA desk and had them look into it, at which time they said I was still 8F. 10 before boarding and someone was at the podium so I went to get ticket with actual seat and was handed a 21B seat. I asked what the hell happened and they said sorry, no clue.

    Ever heard of anything like this??

  10. Would you please, please, please restore the full RSS feed? The truncated version is a huge pain; for example, it makes it impossible to catch up on blogs while flying, on the subway, etc.

  11. Why are there so few true international flights arriving / departing from PHX? There is Mexico/Canada/Alaska/Hawaii, but those don’t count. Nothing all the way to Asia or Oceania. There is exactly one transatlantic flight – BA PHX-LHR, with $900 fuel surcharges.
    Phoenix is the 6th largest US city with 1.5 million people. I saw they have a subsidy incentive for the airlines to launch new service. What gives?

  12. What Mike said.

    I am in between international flights, each flight has precisely zero internets. The new click bait, short RSS feed has been a major annoyance. Your feed went from “must read” to “click here for three reasons why I won’t / can’t read your feed”.

  13. @afterbang – If airlines thought they could make money with international flights to PHX, they’d have more of them. I would surmise that the airlines, for whatever reason, don’t think they can make enough money with PHX.

    Oh, and I’d suggest that if you ever go to Canada or Mexico that you not tell the people there that they don’t count as international flights. And Hawaii and Alaska are part of the US.

  14. It seems hard to build in layovers in Hawaii. Any advice on that using miles?
    Is visiting Brazil worth the pain and cost of the visa process for Americans?
    Will Boeing release a new 757 neo type aircraft?
    Is Chile worth visiting or would Peru be better choice using one world miles.avios?

  15. I stupidly used reward miles on United for an upcoming trip and then paid for upgrades to business. Now I can’t get the 2nd leg of the trip to line up-and would be better off scraping the whole thing and just using my miles for the entire destination instead of piecemeal. How easy is it to undo reward miles AND get refunded for the seat upgrade?

  16. Are there any clever ways to get through to airlines on the phone such as British Airways or airberlin, for a couple of instances, without being on hold for a very long time?

  17. Which credit card gives me the best points value at supermarkets like Target, Kroeger, Smart & Final??

  18. What experience do you and your readers have making claims for the insurance products provided by some credit cards, such as rental car coverage, trip cancellation, purchase protection, etc. These seem pretty useful on paper, but are they easy to make claims, and do they payout in full? In general, are these supplemental benefits reliable or just another marketing gimmick?

  19. This is personal; so please feel free to ignore it.

    How much revenue and profit do you generate from this blog? I would just like to know what a successful blogger makes in a year.

    Thanks

  20. Just another long time reader that is requesting you change your RSS back to how you had it, like almost everyone else. Or show us some respect by at least explaining your reasoning for why you are doing it this way. Love your blog, btw.

  21. How do you find the time to be both a “thought leader” in travel *and* fight Batman from your underground penguin lair?

  22. Just curious about the timing for getting another Chase Sapphire card and getting another bonus. There is a 24-month waiting period, but how is it measured? From being accepted the first time to being accepted the second? Or is the 24-month period measured by when bonus is awarded (ie, after meeting spend requirement)? Or is some combination of acceptance and bonus award?
    Thanks! Scott

  23. When trying to book AA award flights USA to Asia why does it sometimes takes 10-20 half hour conversations with their reps to get a half decent saver award ticket…. But on UA its very easy to do online

  24. Gary, With travel (travel hacking – diy, miles and points which we all know well our way around). How would this result vs a traveller with a iata card and a traveller utilising Worldventures. Please give me the info why what we do is the best and un-contestable vs the 2 above.

  25. Hello Gary, I read your blog for more than 1 year and learn a lot useful information, thanks a lot. I am enjoy the Sands hotel especially Singapore Marina Bay Sands hotel. Any way to get the points to redeem free night there? Thank in advance for your kindly answer.

  26. American’s rollout of their refitted 777s seems terribly slow – I am looking at business seat maps from lhr over Christmas/New Year and they all show the old 7 abreast configuration. Do we know how many have been retrofitted to date and how many are being refitted each month – I was in HKG in March and saw 3 777s at the Haeco hangar as we taxied out for takeoff. Many thanks.

  27. I’m going to book some flights from lax to hnl on British airways. (But I can’t right now because I don’t have enough miles). Right now they’re 12,500 each. I know they’re making changes as of April 30. Do you think these impending changes will affect the cost of these flights?

  28. Please give us a tutorial on how to combine credit card points with airline miles to buy or upgrade air tickets. I have never collected credit card points until you introduced me to them, but I have them now!

  29. Is there, somewhere, a good, step-wise description of how to search for reward flights? Covering when it’s recommended to use Chase vs Starwood points? Thanks.

  30. Noticed that my Hertz Goldplus points disappeared while checking balances via awardwallet. Called up Hertz and was told that the 25 bonus points I earned in Janiary did not count towards “activity” in order to keep account points from expiring. The CSR said it had to be a rental or redemption. Can you confirm this? I thought any activity would count. I have not rented from Hertz in a while as Costco travel has been a much better source for rates.
    Thanks

  31. @Phil Atley

    Hold times are never fun. http://www.lucyphone.com/ has a free product out there that will connect you to whoever, you get yourself to the right queue, hit ** and it will call you back once a person’s on the line.

    I always use it when I need to call BA. Works wonderful!

  32. How about a conversation on the use of others’ miles (spouse’s, family members, friends) in relation to ‘gifting’ awards and vise versa, as well as which programs allow ‘pooling’ and/or transfer of miles for consolidation.

  33. Is it worth it ot do the buy up with AA. ? 1199.00 for platium level or 899.00 for gold.

  34. With the Hyatt Diamond Challenge effectively dead, I’m considering doing a Starwood challenge. At what point in the year would the challenge count for both the current year and the following? Having the following year included would obviously add a lot of value.

  35. @HD – I just got a similar email. IMO, it comes down to 4 things: How often you fly, how important flying up front is to you, your base city, and the value of the money. If you fly a fair bit, that makes it a lot more worthwhile to drop the money. Is the space and comfort of an upgrade important enough to spend the money on improved status? Where are you flying from? If it’s DFW, for example, not a great chance on getting upgrades on desirable flights with all the Executive Platinums based there, whereas you’d do much better out of MSP. Finally, you have to put a dollar figure to what you want. A first class ticket to any destination not nearby will often set you back what you’re paying for the status, so viewed that way, one set of upgrades would pay for itself. While I’d personally decided not to accept the offer, since I don’t fly more than once or twice a year domestically, if I did, I would absolutely go with Platinum given the small price difference and better upgrade chances.

  36. The current websites are a bit lacking on business class seat data. Examples: Delta’s new 76’s are very comfortable for daytime travel but miserable for sleep as seat descends into a metal, casket-like box too tight for feet and shoulders. Regarding Aer Lingus’ new business class, there is no info anywhere on seat width. Iberia’s J class on the A-340 shows an amazing seat width of 26” on the Guru website, but all the reviews claim it’s too narrow. Any ideas or even just the answers to the EI/IB questions? Thank you.

  37. What are the chances of Qatar Airways starting flights into CLT?

    They are adding flights to all other AA/USAirways hubs but I have not heard anything about CLT. This could be a great feeder airport for them and it may be better to be in Charlotte rather than IAD,PHL,JFK,BOS which are all competing for the same passengers.

    What am I missing? Is AA going to dehub CLT? Is that something that Qatar knows and that is why they are not doing anything here?

  38. Hi, Looking at business class award flights for the following route:

    JAX -> IST , ATH -> JAX
    My current search turns up award space for the international parts of the flights but no award space for the connection flights (one each way). Given space may open up at laters dates wanted to ask your suggestions on how you might handle a situation where award flights are available for partial segments I.e. the longest segments but none for the shorter segments.
    Would it be worthwhile to secure awards for one or more segments with one alliance and if available secure award flights for the other segments with another alliance?

    Thanks,
    Jeff

  39. A while back I asked you about the possibility of connecting Delta award tickets with revenue tickets. The concern being that a late arrival on a revenue ticket might make me miss my award flight, and Delta would not be responsible for getting me on the next flight. You were kind enough to reply (below-1). A recent article claimed it is possible to do this on United. (below-2). Do you know how to accomplish this linkage? Is there some action that must be taken on Oneworld carriers to link the tickets? I am looking for some type of confirmation? Thanks.

    1) @Dan – this is a problem. Oneworld policy is to treat separate tickets on oneworld as though they were through tickets. But to answer your question about Delta, no I do not believe so. So give yourself plenty of time for error..
    http://viewfromthewing.com/2012/12/28/top-eight-best-uses-of-delta-skymiles/#comments

    2) Jason Steele at “The Points Guy” published the following regarding doing this on United. However, I did not get a response when I asked how to do so.
    “One of the big problems I’ve had with United awards is a complete lack of saver space on domestic flights between hubs. Even though I live in Denver, a United hub, there seems to be very little award space between here and the other United hubs, despite a multitude of daily mainline flights. And when I do find space, those few seats are invariably in coach. On occasion I have had to purchase a domestic positioning leg if I want to find business or first class award space, but at least United checks my bags through and protects me in the case of a missed connection.”
    http://thepointsguy.com/2015/04/how-to-book-awards-with-united-mileageplus-miles/#ixzz3Y9fVk53y

  40. Have 120k miles on BA but I can never find biz class flights to europe, and coach makes no sense with fuel surcharge. You talk about using them for short haul US flights, but I don’t live near any BA city. What can I use these for?

  41. Gary,

    I have both the Citi Platinum AA Visa and Amex cards. Every time there is an annual fee due, I call and Citi gives me a credit for the annual fees. However, every time I apply for the Citi AA MC, I am denied. Should I cancel both cards, wait 18 months and then apply for the Citi AA MC? Then I should be able to get both the personal and business cards for a total of 100,000 miles (assuming they still have the offer). I’m not putting too much spend on both cards right now so it looks like I should cancel.

  42. @Al Saito it seems to me that unless you’re using the flight benefits aggressively (priority boarding, checked bags, etc) that waiving the fee may not be a reason to keep the card, and certainly not more than one (which gets you the 10k bonus for redeeming 100k miles each year)

Comments are closed.