Bob Crandall Speaks, Useless Credit Card Marketing, and What Flying Used to Be Like…

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Awesome Continental video! I guess airlines would just argue that since multimedia devices are so much smaller and more powerful now, they were able to get rid of those lounge/gaming areas to “enhance” the passenger experience – or something like that.

  2. I met Bob Crandall at a Travelport conference last fall. The one thing I really took away from that – he speaks his mind!

  3. The CO ad just makes me sad. When did we become a people who would settle for inhumane conditions in coach and a domestic FC that is not as nice as a seat in coach in the 1970’s? Also, when did we become a nation of mostly flip-flop wearing slobs?

    By the way, does anyone know if Bob Crandall was in Berlin in Feb 1933? Just asking?

  4. Love Bob Crandall! Too bad there aren’t more CEOs like him! @RoloT, Bob Crandall was born in 1935, so impossible for him to be in Berlin 1933.

  5. N95 masks work, but this isn’t news and they’re not the surgical masks people usually wear. The article you link to says that “even a less efficient mask could be useful on a plane”, but then links to a study that makes no mention of surgical masks. Okay then. Thankfully the Wikipedia article at least is correct on this point: http://en.wikipedia.org/wiki/Surgical_mask#Usage

  6. Guarantee that movie was not shot on a REAL PLANE. They used a mockup, and those were typically arranged as showcases that did not reflect actual cabin dimensions.

  7. In the days before the takeover by Frank Lorenzo and Texas Air, CO was the airline of the stars, Hollywood stars that is. Thanks to Robert Six, his wife Audrey Meadows, and their Hollywood pals, it was not uncommon to see and even sit next to Hollywood starts on flights out of LAX.

  8. @RoloT – “When did we become a people who would settle for inhumane conditions in coach and a domestic FC that is not as nice as a seat in coach in the 1970’s?”

    When we decided that we wanted cheap airfare.

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