An American spokesperson emails,
I just wanted to give you a heads up that around 11 a.m. CT this morning, we’re refreshing the look and feel of our award charts to make them easier to read and navigate. There are NO changes to the content or pricing, etc.
I don’t think the new award charts are easier, I actually think they’re more cumbersome, since you now get a different separate chart for each region of the world instead of a single grid.
Here’s the new partner award chart for travel between the US 48 states and the rest of the world.
Why are they doing this?
We are in the process of updating all of our aa.com pages to match our new look and feel, so award charts were next on the list. By adding drop down menus for each region, we think it’s easier to navigate and quickly find the award prices the customer wants.
They gave me a sample of a few charts in advance but they’ll all be up online shortly. I specifically asked about, for instance, the Hawaii chart — since it is now a separate chart — and have been assured that all of those prices are the same as before so the same as the rest of North America for the partner award chart.
I felt I had to ask, even though I was told no changes, because the new charts will be a lot to go through. Or, as the American spokesperson said, “since there are so many drop downs.”
For comparison purposes, here’s the current version of the partner and oneworld airline award chart:
I guess it doesn’t matter, since these are just the award charts that have changed look and feel and not the prices changing at all.
And American is going to the trouble to redesign their award charts for the web, as opposed to – you know – removing award charts entirely (cough). So kudos to them on that!
Still, I prefer the old charts myself. Which do you like better?