Delta has announced that SkyMiles systems will be unavailable early Saturday morning.
What will this mean for the SkyMiles program? Possibly nothing. Technology maintenance is common. I feel like it happens to the Chase website and to the Hyatt website constantly.
And yet when Delta removes award charts from its website, makes changes to technology to eliminate stopovers from pricing correctly online (and then eliminating stopovers on awards all together), and effectively imposes a 21-day advance purchase requirements on saver awards in most Delta markets — all without giving members notice, let alone advance notice — it’s hard not to get concerned any time Delta says their technology for the program is changing.
Delta would go a long way towards establishing trust by simply announcing its intentions in advance even when it’s taking important things away from its members.
Hit the comments with your predictions about what this technology update will mean, with a prize to the most creative one! (I’ll work out the particulars with the individual winner.)