Hilton has updated its terms and conditions to eliminate redemption options:
- By email request
- By mail
- By fax
This leaves online and phone redemptions as the only options for redeeming HHonors points.
Here’s what the terms now say:
It is solely the responsibility of the Member to be informed about the Program and to request the specific Rewards online or via Hilton Reservations and Customer Care. Rewards must be requested online via hiltonhhonors.com or by telephone. Reward requests placed by telephone will require the member to provide account verification. Some Rewards may be available to print when redeeming online.
Naturally, references to having to provide your account PIN number are gone as well.
Click to enlarge the ‘track changes’ version of Hilton’s terms and conditions:
This all makes good sense. I’ll admit, I didn’t realize that fax and postal mail request options were still available. I’m just glad you no longer need physical redemption certificates!