My cousin Lauren passes along this piece about a Singapore Airlines business class mistake fare that the airline apparently doesn’t want to honor.
Singapore Airlines loaded business-class fares for flights between Australia and London into a global booking system that travel agents use to sell tickets to their customers.
The cost of business-class tickets that should have sold for up to $6000 a piece for flights from December 8 was loaded into the global distribution system, or GDS as it is known in the travel trade, for as little as $3500.
While less than the intended price, it doesn’t strike me as good enough to warrant a blog post as a sale fare let alone a mistake (even accounting for that fact that $3500 Australian dollars is about US$2950).
It’s hardly obvious to me that travelers would necessarily know a $3000 business class fare was a mistake and not a sale.
So far, though, Singapore isn’t budging.
The airline was finally alerted to the error by Flight Centre.
However, Singapore Airlines has since told travel agents who sold the cheap tickets that they will have to seek the difference between the actual price and what they should have sold for from their customers, or foot the bill themselves.
In the U.S. this one would be a no-brainer, covered by DOT rules forbidding post-purchase price increases (at least unless those fares were posted on frequent flyer forums and blogs).
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