Apparently things started because the video’s creator ran into an issue with a JetBlue booking, didn’t get a confirmation, and is unhappy with the customer service JetBlue provided (although he acknowledges that JetBlue offered to reduce their change fee for him).
In response to what he considered unhelpful customer service, he sent out a series of tweets naming the customer service agent he dealt with. And he was apparently no longer welcome to fly the airline.
This is, of course, only his version of the story.
He claims that JetBlue “hates fags” though it should be noted that JetBlue “has earned the top score of 100 percent on the 2015 Corporate Equality Index (CEI), a leading survey and report on corporate policies and practices related to LGBT workplace equality from the Human Rights Campaign Foundation.”.
I watched the full 9 and a half minute rant so you don’t have to. There are a few words that are ‘not safe for work’ in the video. Still, if you’re so inclined… trust me, he’s a character.
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