Hyatt’s Mobile App Goes “Ooops.”

On Thursday I wrote about a stackable Hyatt bonus — 1000 extra Gold Passport points per stay booked through a Hyatt mobile channel, which can be earned on top of the current 50,000 point promotion.

Several readers identified problems completing a reservation with the new Hyatt app. SkiCo asked if I would reach out to Hyatt, and I did.

MJM speculated the issue was related to his having stored his Hyatt Visa information in his account.

And indeed, that seems to be the case. Here’s what Hyatt shared back:

[W]e identified an issue affecting mobile app bookings made with a Hyatt credit card, and we have been working to address it as quickly as possible. An updated version of the iOS Hyatt app has been released, and we continue to investigate issues with the Android app.

The good news is it sounds like they understand the nature of the issue, iOS users should no longer face the problem as long as they update their app. And I’ll hold off on cancelling and rebooking reservations to pick up the bonus since I work off an Android phone.


About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. They claimed they fixed it in an update in late sept. But they didn’t. The issue with the Hyatt Card affected the mobile and phone app. It wasn’t fixed as of two days ago. I was able to book with an amex card and not book the same res with hyatt visa.

  2. My guess is the security data with Hyatt Card. I have Hyatt Visa stored and was not able to book with stored card using it’s iPhone mobile app. However, when I chose to manually input the card info and selected ‘Visa’ rather than ‘Hyatt Card’ or ‘Hyatt Visa’ with exactly the same card info of my Hyatt Visa, it worked. Hope this helps.

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