Just a couple of weeks ago Delta reminded us that their best customers are poorly-informed customers. They forced Expert Flyer — a collection of really useful tools for frequent flyers (that charges a subscription fee — to remove all information about Delta. Even flight schedules.
Now Expert Flyer emails their registered members to let them know of even more information that’s now available for US Airways. And includes a quote from American about this that underscores a totally different philosophy towards customers than Delta. (American doesn’t hate them.)
“We are pleased that customers who choose to fly US Airways will now have the same service from ExpertFlyer that they have had for American Airlines flights,” said Cory Garner, American’s managing director – distribution. “This agreement provides another step toward a more seamless customer experience during the integration of our two airlines.”
(American is no saint here — they removed access to domestic upgrade inventory some time ago, but they did bring back Award Wallet’s access to AAdvantage member accounts.)
Expert Flyer is already the only source I know for viewing confirmed upgrade space to international business class on American Airlines. I also use it to let me know when confirmed domestic first class upgrade space is dwindling on flights where an upgrade especially matters to me (I have it send me an email, for instance, when ‘A’ inventory drops below 3). And I use it to email me when specific seats open up on a seatmap if I’m not happy with seats I book initially.
Now there’s better information on US Airways, too:
As part of our continued partnership with American Airlines, we are pleased to announce that as of today ExpertFlyer now supports full US Airways Award & Upgrade searching and alerting. The addition of awards and upgrades from US Airways operated flights will complement the existing American Airlines operated award/upgrade data currently available to subscribers of ExpertFlyer. In addition Flight Alerts can now be created for award and upgrade inventory for US Airways operated flights.
The newly supported classes are:
O – First – Award/Upgrades, also complimentary Preferred upgrades into First
I – Business – Award/Miles Upgrade
J – Business – Upgrades into Business using Certificate upgrades for ALL applicable routes (not just PHL-TLV)
X – Economy – Award
This is fantastic news!
(And worth noting that while US Airways has aligned revenue booking classes with American, their award classes remain tied to their Star Alliance history and have not yet been aligned.)
- You can join the 40,000+ people who see these deals and analysis every day — sign up to receive posts by email (just one e-mail per day) or subscribe to the RSS feed. It’s free. You can also follow me on Twitter for the latest deals. Don’t miss out!