I’ve spoken with several American Airlines flight attendants that are embarrassed by what they’re being asked to serve.
I feel for them, genuinely. As one said to me, “What we used to serve wasn’t great, but it was better than this.”
Dallas – Orlando clocks in at 985 miles. It used to get a meal. Now…
Gone are meals from my DC – Miami flights as well.
United is moving to meals on flights over 800 miles. Delta is at 900 miles, American now 1000. That’s an improvement for US Airways customers… but the issue is both whether there’s a meal and what that meal is. I used to say that US Airways elites are hungry Now many American elites are too – and some by choice.
Anecdotally flight attendants are getting lots of complaints from customers. They’re the ones serving the
meals snack baskets, so they’re the ones bearing the brunt of customer displeasure. When of course there’s nothing a flight attendant can do.
You can let American know what you think, it may not matter but it carries a greatly likelihood of mattering than taking your frustration out on your flight attendants will.
This won’t help the case, but I will still fly American. Delta’s miles remain terrible, though the airline operation is very good. Their route network doesn’t match my needs either. Furthermore, United and Delta prioritize full fare over status within the upgrade queue. As a DC-based flyer United doesn’t make sense unless you work for the government, despite a hub at Washington Dulles – every government employee Silver on a YCA fare will trump a 100,000 mile flyer on a mid-priced fare.
So I’ll need to learn to adjust my behavior. Eat before the flight. That just means more concentrated work time onboard thanks to Gogo inflight internet.
But seriously, people, your flight attendants shouldn’t bear the brunt of the decisions made by US Airways management.
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