Via Reddit (and my Facebook feed), here’s an apology letter received by a customer this month.
Companies clearly have customer service template letters. Frequently it seems as though the wrong one is selected to use when replying to comments, when the response doesn’t seem to answer the concerns that were raised.
But usually the employee at least fills in the blanks, instead of leaving it to us to do for them:
Isn’t it comforting to know that your comments regarding (specific item) are taken so seriously that they’ll be incorporated into United’s training going forward?
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