Yesterday I shared that Avianca’s LifeMiles is Planning Big Changes to its Award Chart.
They shared a small amount of detail, and the link I had only dealt with a small amount of detail to, from, and within Europe.
Since then I’ve received an email from LifeMiles with a link to a small amount of detail for North America itineraries.
They’ve only given us specific pricing — that they tell us we cannot rely on — for Avianca’s own prices. For Star Alliance flights, we just get a range of point pricing changes. And it’s a big range.
How’s that? There’s a separate expected price for Miami departures and Florida departures. And are these even the new prices?
The amount of miles required for a ticket redemption is calculated based on a specific origin and destination and could not match with the amount of miles shown on the table above, it could be higher.
Since most readers probably care more about Star Alliance itineraries, this seems to be the key passage:
As for changes in air ticket redemption with Star Alliance member airlines, these include increases up to 13.000 miles in Economy Class and up to 26.000 miles in Business Class. Both cases apply for roundtrip flights from North America.
The thing is, an increase of 13,000 miles each way for certain North America originating awards isn’t going to be all that bad — at least considering that LifeMiles does have one-way awards, and does not add fuel surcharges to awards.
LifeMiles has gotten the message that they need to provide advance notice of changes. They haven’t gotten the message that advance notice means telling members what the changes will actually be.
This most generous program in the Star Alliance can be frustrating to deal with on the phone. And it’s frustrating not to know what the value of their points will be until specific changes, to go into effect October 15, are actually revealed.
For more detail on what these changes mean for the program, see this discussion.
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