Have a look at this video from Newark airport, apparently after United cancelled a flight to Barcelona this week.
Here’s the video’s description.
I’m skeptical about the claim that “United airlines cancelled the same flight #2096 3 days in a row.”
The normal Newark-Barcelona flight is UA120.
According to Flight Aware only the Newark-Barcelona flight on June 15 was cancelled (and after a lengthy delay). Other flights appear to have operated normally in the preceding days.
It also appears that United 2096 was a separate section run to accomodate that cancellation. So passengers appear to have been given the opportunity to get out the next day.
Now, this is not a route on which I’d depend on on-time performance.
I have no doubt that United customer service in Newark performed poorly. The very existence of this video is proof of that.
And United is ultimately at fault, since they chose to cancel this flight rather than another one and because they’re responsible for hte maintenance of their aircraft. I’d be livid, too.
But when things go badly we have a tendency to exaggerate just how badly they’ve gone. Like titling the video “United Airlines Riot” .. it is a bunch of irate passengers, but it is not actually a riot.
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