While ‘just’ a city Hyatt Regency the staff is friendly, the rooms large (or at least I always get nice enough complimentary upgrades), and Hyatt Diamond free breakfast can be taken through room service. It’s a good hotel for the price in a location I frequently seem to find myself.
On my most recent visit I was paying out of pocket. Several area hotels were sold out. And rather than finding a sub-$150 rate, the hotel was getting ~ $289. Gulp.
Fortunately Hyatt Gold Passport has added cash and points awards that accrue stay credit and count towards promotional bonuses.
That meant, as a category 3 property, I’d be paying $75 and 6000 points for the night, a better deal and pretty good value for Gold Passport points.
Here’s a portion of my folio, though, from when I checked it in the morning (figuring I would do online check-out rather than stopping by the desk to ensure I got a copy of the bill).
You’ll see the $75 charge I was expecting, labeled “Package” .. but you’ll also see two $50 charges labeled “HGP Points + Cash Award” which isn’t correct.
So I stopped by the front desk on the way out, and they immediately realized they were billing me instead of Gold Passport and needed to move the charges over to another screen.
I was surprised though to see these charges.
- Hyatt Gold Passport pays their hotels a deeply discounted rate then reward nights are redeemed, unless the hotel winds up full in which case the hotel gets its prevailing room rate.
- Cash and points awards are capacity-controlled by each hotel, the hotel itself decides when to offer the award space rather than having to make all standard awards available on points.
- As a result, I assumed that these awards — like with Starwood — would be less to the hotel than standard awards or at least the hotel wouldn’t get a premium for them. Since I was paying $75 for the room night, it struck me as surprising that the hotel would get any extra revenue at all… let alone $50.
- And the hotel was billing Gold Passport $50 twice on a one-night stay, which was doubly strange unless it was another billing mistake.
It’s another reminder at least to always check your folio. I don’t recall ever not being charged by a hotel for something I should have owed. But it’s amazing how frequently I’m charged for something I shouldn’t be. (In fact, I’m still trying to get the W Union Square to even answer me for mistakenly billing me for internet.)