When American Airlines makes significant schedule changes, upgrade requests can sometimes appear in your list of reservations online to have fallen off. Domestic upgrades either show ‘requested’ or have a check box to submit a request.
Even though you’ve made a request for an upgrade, the box can show up unchecked after schedule changes roll through the system.
Do not just check the box and re-request your upgrade.
American’s domestic upgrades are prioritized based on status and then based on time of request. You don’t want to make a new upgrade request closer to the date of travel because you can wind up lower in the upgrade queue as a result.
Instead, I generally call up American. They’ll usually reassure me that my upgrade request is still in the system with the original request date and time. They can clean up the reservation, and it again appears ‘requested’ when I pull up the reservation online (thus no check box left to mark to request the upgrade).
In addition to not requesting the upgrade anew, it’s also a good idea to double check the work of your agent. If you care about your upgrade, ring up the airline again to make sure that the upgrade request was restored to its original date and time; that the agent didn’t just put it in anew.
This all falls under the rubric of how to protect yourself by gardening your airline reservations. It’s important to check your agent’s work to make sure things are set up properly.
I wrote this advice. I know it. But I can also be lazy. So i didn’t follow up. And I wound up with an upgrade request much closer to my departure than I originally made that request. And I’ve verified that I lost a Dallas – Washington National upgrade as a result.
The flight is 1200 miles, eastbound, and I had an exit row seat. It’s hardly a calamity. But following my own advice I’d have had the upgrade instead.
Don’t make this same simple mistake. Check your reservations, make sure your upgrade requests still appear, and when they don’t make sure an agent restores the original request rather than their (or your) making a new request.
- You can join the 30,000+ people who see these deals and analysis every day — sign up to receive posts by email (just one e-mail per day) or subscribe to the RSS feed. It’s free. You can also follow me on Twitter for the latest deals. Don’t miss out!