I’ve stayed at the Hyatt Regency San Francisco Airport four times this year, and have liked it less and less each time. But while some people have their preferences for Bay Area airport lodging, there’s not actually any hotel option that I’d put down in the ‘really good’ category so I rationalize that I’ve picked up reasonably priced stay credits and progress towards a few Hyatt Gold Passport promotions along the way — all without sacrificing comfort relative to other options by the airport.
It’s a big, busy hotel that always seems to have a conference or convention going on in the lobby when I’m there. The basic exterior facing rooms are perfectly fine, and I’ve gotten a good night sleep after a long haul flight here. My best stay was my first one back in March (hence why I returned). And having a club lounge is convenient, if only for grabbing a few bottles of water before crashing after a day and a half of non-stop travel.
- I’ve found the shuttle to be unreliable.
- There’s a club lounge but it’s pretty mediocre. I haven’t enjoyed any of the food offerings there, whether breakfast (modest, sans hot options or any ‘premium’ items) or evening spread.
- On two of my four stays I was aside interior-facing rooms, as a Diamond even.
My second stay – in May – offered a good example of why I’ve found the hotel frustrating.
They share an airport shuttle with the nearby Marriott. It took over 30 minutes for the shuttle to pick me up at the terminal. When I mentioned this at check-in, the agent next to the one helping me said, “Yeah, they hold them at Marriott.”
Apparently what she was referring to is a tendency of the Marriott to hold the shuttle for its own guests rather than letting it run ontime, either because no guests have come down yet or because they know more or coming.
I realize many airports require hotels to share shuttles, and some hotels like it because they split the costs, but as a I guest I do not like shared shuttles. Too many times a shuttle has arrived already full of guests from the previous hotel with me needing to wait for the next one (and burning time in the process), I usually try to know the shuttle route in advance and only pick a hotel where the shuttle picks up first.
I was given an upgraded room, the only time in four that I received anything other than a standard room on the club floor. It was a junior suite facing interior courtyard.
Since it was my second stay and first with an interior room, I hadn’t internalized how much I wouldn’t like that.
The check-in agent offered both the points and food/beverage check-in amenity, rather than one or the other, as an apology for the shuttle delay. I wanted to go right to sleep but it was promised to be quick. I was fading quickly, no amenity had arrived. That was fine by me – I put the do not disturb sign up on the door and went to bed. After about 90 minutes they came by with the amenity, saw the do not disturb sign on the door, so called and woke me up to let them in.
Then I couldn’t fall back to sleep. I had emphasized how much I wanted a quiet room and was assured that this would be one. I was so tired when I checked in I did not even realize it was a connecting room. I like quiet, and so I hate connecting rooms. This time I was doubly unlucky — a connecting room with very loud people next door.
Since I couldn’t sleep anymore I got up to do some work. The internet signal was very weak (I’ve learned the quality of internet varies from room to room). Fortunately I had my MiFi mobile internet.
The airport shuttle operates much more reliably returning to the airport, since it ‘originates’ at the Hyatt.
Clearly, I’m not a huge fan of the property and I think after four times I’ve gotten a sense of what they’re about. The question is — are there any San Francisco airport properties that are materially better? The relevant competitors are, I suppose, the Westin and Marriott (and I don’t like that the Marriott is the second stop for the shuttle enroute to the airport) – neither of which I’ve heard great things about, though perhaps y’all would disagree?
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