Hilton was updating systems on Saturday which made it impossible to book award nights.
While I did burn points in advance of the dramatic HHonors devaluation that went into effect in March, I also wound up with a decent balance of several hundred thousand points left over.
And I consider them stranded or secondary points — points I am not trying to conserve and don’t value especially highly. I used to save them for trips to places like the Conrad Koh Samui which has now gotten 90% more expensive.
So when I’m faced with an expensive short stay, where I just need a room, and I can get somewhere close to half a cent a point in redemption value then I’m interested in burning Hilton HHonors points rather than spending cash.
That was the case for a stay I need in a few weeks, so I went online to see what I could do. I found a room that would work (the property I actually wanted was sold out of ‘standard’ rooms and so ‘premium room awards’ were all that was available — a 50% premium for an executive floor room I’d get anyway as an HHonors Diamond, no thanks).
But i couldn’t book it. I returned to the web on Sunday and completed the reservation. I got a confirmation email. And I guess Hilton must have thought I’d be worried whether the reservation ‘took’ after the system outages that they decided to send me the confirmation again, just for good measure.
With 15 confirmation emails and counting, I’m almost getting nervous that i won’t actually have a booking when I get to the hotel.
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