Award Wallet Supports Delta Skymiles Again

Delta forced AwardWallet to stop helping customers track their Skymiles balances back in September.

Delta sent a nastygram that read to me like it was prepared by a Middle Schooler with a degree from Google Law School. AwardWallet quickly complied, no longer allowing their systems to access member accounts, eliminating the alleged “computer trespass.”

AwardWallet has introduced a new workaround. They won’t let you update your account balances in real-time. But they will keep your account balances updated. And all without ever having to access Delta’s servers.

The ingenious idea was announced earlier this month.

  • If you have an Award Wallet account, you have a ‘personal mailbox’ which is your_awardwallet_username@awardwallet.com

  • Log into your Delta account, go to your profile, and give that email address as the one to send your mileage statements to.

  • AwardWallet will forward the mileage statement (and any other email Delta sends) to your regular email address.

  • AwardWallet will grab the mileage balance from your statement and update your account with it, so that it displays properly on the Award Wallet site.

It’s like emailing your itineraries to TripIt, instead you’re having Delta email your account statements to AwardWallet. You can have Delta send your emails to whomever you wish, a personal assistant or a spouse or your friends at AwardWallet.com.

It’s not as good as a real-time update to your account balance, but it keeps your Delta account ‘in the program’ with everything else. And it seems to comply with Delta’s demands, since Award Wallet no longer accesses Delta’s servers or even stores those super-secure 4-digit PINs that masquerade as security passwords on a Skymiles account. Clever way to help Skymiles members manager their accounts while still complying with some draconian demands out of Atlanta.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Pingbacks

  1. […] Delta Air Lines returns to AwardWallet (kinda sorta) via View From The Wing. There is a new and somewhat convoluted way to link up your AwardWallet account with Delta. Assuming this works (I haven’t gone through the steps yet myself) it means American Airlines is the remaining hold out. As everybody knows AA is the most stubborn airline in the world who knows how long this dispute will go on. It would be fantastic if AwardWallet could support all the major programs! […]

Comments

  1. WOW – very very nice. Now do AA and WN! Nice work-around, go AW and screw those carriers that make AW go to this length!

  2. Thanks for the tip Gary. I just set it up.

    When I logged in, the Delta site asked me to update my super secure 4 digit pin to a 8-20 character password.

  3. @Trevor — Sorry, I meant, where on Delta’s website can you request your statement to be IMMEDIATELY emailed?

  4. @Gene @Gary – I’d much rather set up my own forwarding rule to send from my gmail account (registered with Award Wallet) to Award Wallet. Let’s see what happens.

  5. @ArizonaGuy,

    Agree with you but remember they’re addressing the average user here. I have various auto-forwards set up on my wife’s hotmail account for example (for her credit cards to remind me to pay them etc) but I doubt she could handle setting them up if I asked her to. And hotmail imposes limits on the number of such sweep filters you can set up, and I’m already at that limit. Not that this approach is a slam dunk either.

    A reasonable approach though might be to simply allow users to forward their Delta statements manually when they get them. They wouldn’t always remember to, and this would require an on/off forward state for Award Wallet for Delta but not a bad alternative, especially if Delta blocks this…

  6. My Delta balance stays updated when Award Wallet “pulls in” my AMEX Membership Reward balance, essentially in real time. I can’t be the only one(or did I just let the cat out of the bag? Apology if I did).

  7. Delta will block this in no time. But, forwarding similar to TripIt and Kayak is pure genius. I like it. Let’s go!

  8. I can only use one address for all News & Special Offers. If I change that one to @awardallet.com I won’t get promo e-mails. Anyone find a way to send just statements to AW and keep the other e-mails as-is? Also, I turned off statement e-mails because they are always so out of date. Why does it take them two weeks to “print & mail” an e-mail with last month’s balance on it? It should do out automagicly on the 1st of each month!

  9. I might think if delta got mad about having an @awardwallet.com address in their system then you could also just set an auto forward to awardwallet from your email. I would actually prefer this method personally. I still get the email, but a copy would be automagically directed to awardwallet as well! I hope this works…I will be testing it.

  10. At least now I can mostly avoid Delta’s horrible new UI, did they not hire any designers to build it? Would it be bad to leave an airline purely because of their website? Delta Technologies needs to get its act together.

  11. Glenn said:

    “A reasonable approach though might be to simply allow users to forward their Delta statements manually when they get them. They wouldn’t always remember to, and this would require an on/off forward state for Award Wallet for Delta but not a bad alternative, especially if Delta blocks this…”

    Yes this is a supported scenario. Just forward your statement however you can. You can set up gmail to auto-forward this email or you can do it manually. We can also parse out Delta itineraries this way.

  12. @Guy
    Got it – thanks.

    I was confused because my log in credentials are my email address, and I didn’t understand that my “ID” was everything before @.

    Also, on the Award Wallet site, there is this foolproof explanation: https://awardwallet.com/account/edit.php?ProviderID=7&ID=0 You have to log in to see it, however it shows you very clearly what your ID at Award Wallet – just click the link, sign in, and for dummies like me it’s spelled out.

    Thanks, Guy!

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