Food and service are good but it also has to be the best looking restaurant space in the City. And Hyatt now allows members to earn and redeem points at restaurants and spas even when not staying at the hotel.
The only downside is the lighting, not ideal for picture taking, especially with a phone.
But the food is excellent, I had the foie gras starter.
And the braised beef rib as my entree.
The apple pie is the diamond food amenity, for those top tier elites staying on property and opting not to take the points.
I grabbed the check, I’m a full-time professional with a business booking award travel on the side and she’s a stay at home mom. It just seemed the galant thing to do.
Plus, my real motivation was that I could test out Hyatt Gold Passport’s process for earning points at their restarants (and spas) while not a guest, they let you redeem points at both that way as well but I don’t consider the redemption side a good value.
So I threw down Bluebird and my Hyatt Gold Passport Diamond card so that they would have the account number to enter in order to give me the points.
The Park Hyatt in DC was one of the last Hyatt properties to convert their systems to be able to earn and burn points for non-staying guests.
And since the process is new, the server didn’t know what to do with it, he explained he hadn’t been trained yet but would get the help of a manager to process the points.
Shortly after, a manager came back, and in a hushed tone discretely told me he was having problems with my card. I assumed it was the card for payment, and was a bit embarassed as I dug into my wallet for my Hyatt Visa. But that wasn’t the problem — it was my Hyatt Gold Passport membership card.
He asked me for my city, state and zip hoping he could look up my membership information (he had my card, I would have thought the membership number on it would suffice..).
Then the manager returned and asked whether the membership card was new? He thought that a brand new Gold Passport number might not come up in his system yet. But, umm, it is a Diamond membership… Not new.
He asked for my email address. And he successfully found the account searching with that. I’m glad I knew which email account was linked to Gold Passport!
The great thing, though, about earning with Hyatt as a non-staying guest is that if processed properly points post instantly. The systems are live.
Starwood Preferred Guest pioneered earning points on property when not staying. I find that training isn’t very good, restaurant staff don’t usually know what to do with a membership number. But that’s alright, you just save your receipt, scan it, and email it in for credit later.
With Hyatt the processing is all done on site, and the program directs you to work directly with the restaurant or spa if points do not post. I like the one central email address to contact that Starwood offers better, but as long as the hotel handles things correctly with Hyatt it shouldn’t be an issue — since the points should be in your account before you leave (and could even verify this on your smartphone).
Interestingly, I don’t know local laws and customs in my home town, and points didn’t post for alcohol. That’s something that varies by jurisdiction, and brought down the average rebate from my points earning from about 20% to more like 15%.
But that’s alright, dinner with Mommy Points is still a treat!