Wyndham Rewards 16,000 Bonus Point Offer: Are They Looking Not to Honor It?

Yesterday I wrote about an offer of 16,000 Wyndham Rewards bonus points per stay for up to 3 stays at new hotel properties.

The beauty of the deal is that Wyndham Rewards allows points to be earned if you pay for your room, even if you don’t keep the reservation. Many of these hotels are quite cheap, around $50 a night plus tax. And the bonus also coincides with a fall promotion of 5500 points after your second stay.

Wyndham has plenty of airline mileage partners to transfer points to for folks who don’t want to keep the Wyndham Rewards points. For them, it’s an opportunity to buy miles very inexpensively.

There was a similar promotion offered via email earlier on, most folks signed for marketing emails got one, the last time one was supposed to have receive the email in order to be eligible to participate. Lots of people did participate, and most got their points without difficulty.

This time the terms and conditions of the offer are quite clear that it is not targeted.

To qualify for the “16,000 bonus Points” promotion (the “Promotion”) and earn 16,000 Wyndham Rewards® points, the member must (i) be an active member (ii) book a stay at any of the 20 participating properties at a qualifying rate between 9/12/12 and 12/31/12 and complete their hotel stays by 1/3/13 (the “Promotion Period”).

Instead of being targeted, the offer specifically says that if your Wyndham Rewards account is active and you book a stay at one of the 20 properties specified during the promotion period then you are qualified for the 16,000 bonus points. There’s no ambiguity at all is that statement.

Much of this offer going viral stems from the blog post I made yesterday, and nobody from Wyndham has contacted me about it.

Now Wyndham’s representative on Flyertalk has posted that they intended for this to be a targeted offer.

Sorry for the confusion everyone. To clarify there were 2 parts to this promotion.

First part were for members who were targeted through email and the dates for that part were August 6, 2012 to October 6, 2012 and completed by October 9, 2012.

Second part is for member’s who were targeted through direct mail. Dates for this part are 9/12/12 to 12/31/12 and completed by 1/3/13.

To qualify you need to have been sent the direct mailer and book through the link provided. If you were not sent the direct mailer and you book through the link you will not receive the points for the promotion.

The second part of this promotion is not an extension of the first so if you had received the email and had not completed your stay you are not able to take part in the second part of the promotion unless you had also received the direct mail offer.

Hope this clears up any confusion.

So they’re making clear that:

  • This is a different offer than the one they sent out by email earlier, which was targeted. This is not an extension of that offer, but a different promotion.
  • This went out via direct mail and was intended for recipients of that mailing.

But of course that’s not what the published rules say. I’ve taken my screen shot of those rules, others who have participated in the promotion but did not receive a direct mail piece may want to take a screen shot as well — the terms and conditions have not (yet?) been revised so it’s still possible to do that.

Many will not want to make additional bookings based on the offer, given Wyndham’s apparent either confusion or intention not to offer the points consistent with the rules they’ve published online.

Although I imagine that they will ultimately honor points for anyone making bookings prior to any future revision of the terms and conditions published online.

It’s almost inconceivable that they won’t, considering people are making real financial investments in reliance on their advertised offer, which they would never have made without being induced by that offer.

But there’s a chance that this will not be as simple as Wyndham paying out the points as-promised.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Looks like the Orlando property did indeed cancel my reservation for last night this morning. Perhaps that’s a message from above on how to avoid paying out the bonus.

  2. I do not know of anyone who booked a prepaid non-refundable stay that had their money returned! I was told by one of the hotels that they are loving this promotion! At first they raised their rates $10 but now I checked and see that they raised some dates $20+ per night!

  3. Looks like the AAA Rate I used is showing up as 0 points and a non-qualifying rate. Any advice on what to do there?!

  4. the T&C for the wyndham deal says that only qualifying rates apply for the 16,000 point bonus. the T&C states that non-qualifying rates include those from travel agents, groups, employees…etc. when i booked the hotel through big crumbs there was a number hardcoded into the space for a travel agent number (presumably so big crumbs gets their cut) It would seem that going through big crumbs would disqualify me from earning points. What do you think? thanks

  5. For you guys who got the non qualifying rate- Just called Wyndham and have them manually change it to qualifying

  6. Just wondering, why would the hotel cancel a reservation of a no show? Why do they care if they are anyways getting their money?

  7. Same as yitzi.

    How about calling the FL hotel the day of, saying hey yes I have a reservation but I can’t make it. Feel free to open the room to others, but just make sure the prepaid does get charge, and make sure you credit the points okthanks.

    I Can’t see why they would have any issue with that!

  8. Especially if you book a rate the specifically states there are no cancellations after 6pm!! Seems to me they are losing money that way!!!

  9. I too tried the FL hotel (NOT a prepaid rate), called in and asked for my CC to be charged and to be checked in, but they would not do it if I were not there, the guy said something about abuse of a promotion, after which I quickly hung up. From reading, seems like others have had SOME luck there, but only with prepaid rates (that weren’t cxl’d) and only by calling after the fact and fighting with Wyndham corporate for the pts. Seems that aiming for the Chicago or SLC properties is a better idea as they seem to be more friendly towards no-shows and MOSTLY post properly. But looks like it’s all somewhat of a crapshoot for now. I guess as long as you don’t mind fighting WR corporate for it, then most likely you will have luck………………at least til WR changes the promo terms on us to end this whole 0.8cpm loophole.

  10. The T&Cs have now been updated to include the fact that the promotion is targeted, and you’ll only qualify if you received the mailer.

    “Only members who received the direct mail invitation are eligible for this offer.”

  11. @Cdiddy, thanks for that. A few minutes ago called CSR at Wyndham to verify today’s stay qualified for 16K bonus pts promo (did this yesterday and the CSR said yes
    my 18 Oct stay would qualify). However, today, the Wyndham CSR asked did you get a mailer for this 16K promo? End state she could Not apve bonus pts for rsvns (made under old T/C yesterday) politely, asked to speak to Wyndham pts spvsr who took my conf #’s for (18,19, 20 Oct) and said I will rcve 16K pts per res about 8 weeks following completion of promo (12/31/12).

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