If you’ve been flying United’s airline partners recently, and crediting those flights to your MileagePlus account, check your balance — apparently United has been removing legitimate flight credits en masse when their flight partners haven’t confirmed the activity.
Some attribute the lack of proper confirmation to United’s IT woes and inability to properly sync up with its partners for validating the credits. Many flyers inconvenienced.
Normally I toss boarding passes once miles post. Note to United flyers: save partner boarding passes even after you receive credit for the flights.
Miles from Blighty reports a similar and perhaps related problem, with paid business class travel on Air New Zealand reverting from having earned elite qualifying miles to earning just redeemable miles.
These sorts of IT problems, along with problems like failing to properly issue award tickets won’t be solved by the rollout of the new graphical interface for United agents’ computer systems tomorrow.
But expect some disruptions due to that — a new graphical rather than command line system is sorely needed for sure, and should ultimately be helpful (and the fact that the interface is supposedly ‘optional’ and agents in the know should still have access to the command line). But agents will still be hunting and pecking around for a few days for sure as they get used to their new system, so don’t expect everything to go smoothly this week. It won’t be nearly as bad as with the massive problems from United’s reservation ssytem integration back in March. But it won’t be without hiccups either. And I am personally waiting to see how the existing computer terminals do with the graphical rather than text-based system.