United will be restoring fare class availability to its website on an opt-in basis, i.e. the return of ‘expert mode’ which is they way that it used to be offered by United.com before Continental got involved.
This will be coming “within the next two weeks” and is “a direct result of [customer] feedback, we have worked hard to accelerate a couple solutions that accomplish this goal.”
In other words, they didn’t anticipate the firestorm that ensued when the airline took away customer ability to see upgrade and award inventory online.
The issue even got coverage from the Wall Street Journal‘s Scott McCartney.
Under that sort of pressure, it made sense for them to walk back the position that information in the hands of customers was a bad thing. They’ve done too much these past six months to burn through good will.
It’s good to see them listening, though, that’s something!