How I Cracked the Screen on My New Phone

Since I came to my readers looking for suggestions on a new phone, and I wrote about my overall happiness with the phone I bought (though I do still miss my blackberry keyboard), I figured I’d share an update with something of a problem I experienced yesterday with my new Samsung Galaxy S3.

I dropped it. Face down. On the sidewalk.

I never got a case to protect the phone, and apparently that was a mistake. The phone itself is sleek as it is, feels great in my hand, and I didn’t want to make it bulkier.

It’s bigger than something I want to put in my pocket, and actually thought I was protecting it by using a belt holster like I used to for my blackberry. Certainly more convenient than sticking the thing in my laptop bag or carrying it around all the time.

But that provides no protection of course when I am holding it. I don’t usually break, drop or damage things. But over the course of a few years with a phone I am going to drop it. And two months in I dropped it for the first time. And broken screens seem to be a problem with this phone. As I understand it they use thinner glass than they did for the Galaxy S2.

Phones are going to drop, I actually think of that as normal wear and tear, so I am frustrated not only with myself but also with Samsung over this. Or maybe I’m just externalizing.

Turns out I made a mistake when I bought the phone. For the life of me I couldn’t remember what credit card I used when making the purchase from my cellular provider AT&T. I assumed I used the Ink Bold card (for 5 points per dollar on the telecommunications purchase!). I had been wishing I used my Starwood American Express, because I figured I’d have a decent shot at purchase protection if I did. To show I’m not always perfect with these things, I am pretty sure I meant to use my Ink Bold card but somehow used my Sapphire Preferred instead.

At least that comes with purchase protection, I’ve never used it, and I’m not sure whether I’ll be able to get them to cover this. But I’m going to ring them up this morning to find out!

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I use a dumb Kyocera that cost me $9.99. My son uses a smart phone that runs a tad over $9.99. When our phones drop, get broken or end up in the washer, which phone will smart the owner the most. :)

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