My first stay at the Andaz Wall Street I was given three different and conflicting stories about the breakfast benefit:
- My wife checked in ahead of me, I had told her that I wasn’t sure what the breakfast benefit was at this Andaz so she asked and emailed me right away. They told her that the benefit was applicable in the restaurant or room service, “$50 per person, so $100 for two.”
- When I arrived at the hotel I was greeted by a staff member who made me a key and swapped credit cards on the room (I wanted my Hyatt card down), I asked to verify and was told the benefit was $50 per day for the both of us. I mentioned the conversation my wife had earlier, the staffer looked up who checked her in, called them, and they denied saying anything at all about the breakfast benefit.
- Then the welcome letter, which was delivered the next day rather than at check-in, said “As a Diamond member you are entitled to full breakfast at Wall & Water during your stay.” There was no mention of room service or of an amount (and $50 wouldn’t be enough to cover the cold buffet for two).
In fact, they did none of these things, I was charged $11 on a $70-something bill, which made no sense based on the guidance provided but I didn’t pursue it further.
Then about six weeks ago I learned that room service was no longer an option for breakfast, and they were consistent in explaining the breakfast benefit as $50 per room per day. I went over that amount, but nothing was charged to me.
Back at the property once again, I asked the policy at checkin and was told “it’s kind of like $50.”
Great, how do I know what to expect if it’s kind of like $50?
I pressed further for an explanation and the gentleman checking me in explained that “we say $50 but actually take off up to $75.”
Okay, then, time to put that to the test! At breakfast I added a tip large enough to make the full big $76.
I wanted to see: would they give me a $50 credit rather than $75, since I had gone over $75? Would they take $75 off the bill and charge me $1?
None of those. At checkout, nothing was on the bill for breakfast. So the theory that they have a $75 per room per day credit for breakfast in the restaurant doesn’t quite hold, either. Unless it’s $75 but they don’t charge anything under say $5, or they just adjust down the tip to some standard amount when someone is taking advantage of a Diamond breakfast benefit?
That’s pure speculation on my part, but speculation is all that I have, since I have yet to crack the mystery breakfast code at the Andaz Wall Street.
Update: To clarify my point further: I love a good cook-to-order restaurant breakfast, and always prefer that over a club lounge option, especially when the restaurant has interesting offers and good ingredients. Andaz Wall Street is a good example of the genre, Hyatt Olive 8 is one of my favorites. It doesn’t match room service as the Diamond breakfast offering of course. That’s one of the (many) things that makes Andaz 5th Avenue one of my favorite favorite properties. But I really like the offering at the Wall Street property. Service in the restaurant is a bit slow. But I don’t think they’re less generous than they should be, I had great breakfast and wouldn’t have ordered more or differently if the stated credit was higher. It always just leaves me scratching my head when no one seems to know what the policy is.