United hold times are still interminable, especially for non-elites. Continental hold times were always longer than United’s. Combine that with the chaos that’s ensued from the integration of United and Continental computer systems last weekend and United agents – despite training – still being unfamiliar with their new system, and you’ve had some pretty impressive waits.
Rick emailed for help.
IMPOSSIBLE to reach an agent. I’ve tried 3 times with a cumulative hold time of over 6 hours. Do you have insight on a phone number that might work? Or what to do? ( Per the website info, they carried over 4 of my international reservations dropping the second leg of each!)
I suggested calling United reservations in Australia, which if memory serves is answered in Singapore. You can try other international call centers as well.
I got through to Australia with a 5 minute wait!!! ..Got everything straightened out