@Cranky Flier has been live tweeting US Airways media day in Phoenix.
The key takeaways, to me, are:
- They’re adding first class to regional aircraft with more than 70 seats. CRJ-700 and -900 and EMB-170 regional jets will have 9 first class seats and EMB-175s will have 8. Conversion starts Fall 2011 and they intend completion by January 2012.
- They’ll be improving snack baskets on 1.5 to 3.5 hour flights and meals on flights 3.5 hours or longer. They’re bringing back glassware.
- No more outsourced reservation call centers by the end 2011.
- They are working on real-time baggage reporting and online rebooking for passengers when there’s a weather waiver in place.
In many cases this is “playing catchup” for sure but it’s also real improvements if they pull ’em off.