Upgrade: Travel Better notes that Air France is upgrading their business class seats. But that they won’t be introducing true lie-flat seats, and that these below industry standard seats will take three years to roll out.
Crazy, huh? It amazes me that Air France continues to enjoy a positive reputation amongst the general public, at least here in the US and among the less-traveled. One assumes that this is driven simply by a belief that the French exhibit quality and style. And that they haven’t actually flown Air France recently.
Certainly Air France’s ancient angled-flat seats need replacement. On my last Paris trip I flew the carrier’s business class, wanting the non-stop for the short hop across the pond and for what would be a quick trip. Key elements:
- Seat had pieces coming off, and wasn’t especially comfortable. With United and British Airways and others offering or rolling out true lie-flat, Air France’s aging and decrepit seats are wholly uncompetitive. What could convince them though to remain below industry standard for the foreseeable future?
- Service was surly in both directions. Not surprising. Amenity kit was as meager as I’ve seen, a notch below Alitalia even.
- Food was decent departing Paris, but inedible departing Washington DC. And I know they’re French (and British Airways does this too) but flights to and from North America ought in my view to have more for breakfast than yogurt and a croissant.
Without even plans ot go fully flat in business, I have no great desire to repeat the experience.