The Westin Diplomat Resort also has a sister property, the Diplomat Golf Resort. They had two separate websites (apart from their separate sites at starwoodhotels.com) — diplomatresort.com and diplomatgolf.com.
These two properties are a mile and a half from each other.
But now they seem to be marketed as one. And that’s going to be confusing for a lot of guests. They are very different properties.
The Diplomat Resort is on the beach, two tall towers standing atop the rest of the area, and famous for its outstanding treatment of Starwood Platinum members (because they have more suites in their upgrade pool than any other property I’ve ever heard of, and because they have a lovely club lounge facility). The Golf Resort is much more low key and a mile and a half away.
They do run a shuttle between them, but they’ve always been different properties — book the one you want and you know what you’re getting.
But now it seems they’ve been merged, and that’s not at all clear from the websites. Search for rooms at one property, and rooms at both locations come up:
Granted, this is disclosed as a ‘special condition’ on the hotel’s page of the Starwood website.
Information for Golf Location Room GuestsBut I anticipate a lot of confusion and unhappy guests!
For guests staying at Golf Location rooms in Hallandale, Florida, please arrive and check-in at the following address:
501 Diplomat Parkway, Hallandale Beach Florida 33009
The diplomatresort.com website does sorta say that they are unique, but I certainly read the language on the homepage as suggesting that the two ‘experiences’ are indeed on hotel:
One refreshing destination with two unique experiences. Choose beachfront surf and sand or a more intimate stay surrounded by manicured golf course greens and an indulgent full-service spa.(Underlining mine.)
This otherwise-excellent property needs to get its marketing act together!