The KLM Lounge in Toronto Isn’t As Bad As Lucky Said

He thinks it’s rather mediocre but he’s wrong, it’s much, much worse.

The SATA flight was delayed, the place is packed, barely a seat. At least they’ve decided to pre-print the codes they give you to access the internet. But you have to actually track down a staff member to get you one. The line waiting for codes became several people deep.

They had tomato bisque warming in a pot with a big sign declaring, “Made Fresh Today!” Perhaps that’s even true, given that today began 23 hours and 15 minutes ago. There’s dim sum, but I get orders of magnitude better in the frozen foods section of my Asian grocer. Otherwise there’s a coffee machine, self-serve alcohol, and a limited selection refrigerator. And not nearly enough seating.

It felt like the C7 Red Carpet Club at Washington-Dulles at 5pm just as the transatlantic flights are all about to depart. Except with soup.

I sure wish they kept the British Airways lounge next door open for the Cathay flight.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. The KLM website description is a joke. Power outlets at every seat? Hah!!! maybe every 10th seat – maybe. Typical overcrowded understaffed underventilated place with furniture from 1993.

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