I just got off the phone with US Airways. I called looking for Lufthansa award seats that I knew were available. The agent saw nothing. They saw nothing on the route for days. Finally they found a couple of coach seats a week after I wanted them.
Weird. Sometimes US Airways’ IT systems will be out of synch with United after United loads new schedules. That’ll usually correct itself in a few hours. But I hadn’t experienced this before.
My first thought — and I know better than to think this, rather than just hang up and call back — perhaps, wow, US Airways has finally figured out Starnet blocking. And just in time, as the millions of bonus miles from the holiday “Big Bonus” 250% promo for shopping should post March 1.
Paranoia strikes again. I hung up, called back, and the next agent saw the seats I was looking for without any difficulty. US Airways offers both customer service agent and IT roullette!