Priority Club Gets Its Act Together on the Multipartner Bonus? Now I’m 4000 Points Ahead!

I recently posted about my successful followup with Priority Club, getting missing points from their fall partner bonus offer.

Like many, I was shorted 4000 points — folks who transferred points into Priority Club (I moved Alaska miles in and got 1 Priority Club point) and also purchased points had both sets of transactions post as “points.com” and the system didn’t recognize these as unique partners. The terms and conditions of the offer though said these were each unique activities. And Priority Club customer service was bad — very bad — often arguing that they were the same partner in spite of their own terms and conditions stating otherwise.

Well, I received my 4000 points as a ‘goodwill adjustment’. And I know that several folks used my sample correspondence successfully in getting their own points.

Well lo and behold today several folks got their missing points. And if they already had a ‘goodwill adjustment’ they now have both (so are up 4000 points). Now, with all the hassle — and with how late in posting these points are — I have no problem being up 4000 points. Frankly, it’s a lower goodwill adjustment than is appropriate under the circumstances!

But it was interesting to see that Priority Club seems to finally have figured out what happened and impleented a fix, at least if the reports I’m getting so far are accurate.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Got 3,000 yesterday, but that still leaves me 4,000 short on the offer. PC had already added 3,000 manually, though, as a “goodwill” gesture, so overall I’m only 1,000 short and I’ll leave it at that.

    Definitely a badly programmed promotion, though, and some appallingly weak customer service following up.

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